Legal

Privacy notice

Last updated 9 November 2026.

This notice explains what personal information Wenlow (“we”, “us”) collects through this website, why, how long we keep it and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018). It covers the website and the waiting list only; the Wenlow app will have its own notice when it launches.

The waiting list

If you join the waiting list we store your email address, your first name if you give it, the rooms you are planning if you choose them, which page you signed up on, and the date and time you joined. We use this only to tell you about Wenlow’s launch and early access.

We rely on your consent, which you give by ticking the box when you sign up. You can withdraw it at any time by using the unsubscribe link in any email from us or by emailing us, and we will remove your details.

Where your details are kept

Waiting-list details are stored with Google Cloud (Firebase), our hosting and database provider, in its London data centre. Only we can read them; they are not visible to other visitors. We will also use an email service to send launch emails, which will process your email address on our behalf. We never sell your details or share them for anyone else’s marketing.

How long we keep them

Until you unsubscribe or ask us to delete them, and in any case no longer than 12 months after Wenlow launches.

Using this website

This website does not use cookies, analytics or advertising trackers. Like any website, our hosting provider receives your IP address and basic technical details (such as your browser) to deliver pages and protect the service. The site’s typefaces are loaded from Google Fonts, so your browser also connects to Google to fetch them.

Your rights

You have the right to ask for a copy of the details we hold about you, to have them corrected or deleted, to restrict or object to how we use them, to receive them in a portable form, and to withdraw your consent at any time. To do any of these, email us. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Contact

Email hello@wenlow.co.uk.